Returns & Exchanges
At Martinez Tool Co., we stand by the quality of our American-made craftsmanship. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery provided they are in new, unused condition with original packaging.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Tools
Securely pack the items in their original box, ensuring all components and documentation are included to prevent damage during transit.
Ship to Martinez
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing